Return & Refund Policy

Thank you for shopping with Farmora.

This Return & Refund Policy explains the conditions that apply to returns, refunds, exchanges, cancellations, damaged products, incorrect deliveries, and related requests.

Please review this policy before placing an order or requesting a return.

1. Return Eligibility

Unless a different return condition is clearly stated on the applicable product page, eligible products may be returned within 30 days after delivery.

To qualify for a return, the product must:

• Be unused, uninstalled, unassembled, and in substantially the same condition in which it was received

• Be clean, sanitary, and suitable for resale

• Be returned with its original packaging, labels, manuals, components, accessories, and protective materials

• Show no signs of animal contact, outdoor use, barn use, feeding use, contamination, washing, alteration, misuse, or improper storage

• Be accompanied by valid proof of purchase from Farmora

• Be returned according to the instructions provided by our customer support team

The 30-day return period begins on the date the order is shown as delivered by the applicable carrier or is otherwise documented as received.

Submitting a return request does not automatically mean that the return has been approved.

2. Products That Cannot Be Returned

The following products are generally not eligible for return, except where the product arrived damaged, defective, materially different from its description, or where return rights are required by applicable law:

• Products that have been used, installed, assembled, altered, washed, repaired, or modified

• Products that have come into contact with cattle, pigs, chickens, other animals, animal enclosures, barns, coops, pens, feeding areas, or livestock facilities

• Products contaminated by manure, urine, bodily fluids, feed, bedding, soil, mud, chemicals, disinfectants, pesticides, medication, or other substances

• Opened consumable, perishable, hygiene-sensitive, or safety-sealed products

• Products missing original packaging, parts, manuals, labels, accessories, or identification information

• Products damaged through improper use, installation, storage, maintenance, cleaning, handling, or exposure to unsuitable conditions

• Personalized, customized, engraved, or made-to-order products

• Gift cards

• Products clearly marked “Final Sale” or “Non-Returnable” before purchase

• Products purchased from another seller, marketplace, or website

A product will not become returnable solely because it is incompatible with an animal, enclosure, feeding system, structure, device, or intended application when the compatibility information was accurately disclosed before purchase.

Customers are responsible for reviewing product measurements, specifications, warnings, installation requirements, and manufacturer instructions before ordering.

3. Requesting a Return

Before returning any product, contact Farmora at:

Email: eawlopasabeul@gmail.com

Your request should include:

• Your full name

• Order number

• Email address used to place the order

• Product name

• Quantity being returned

• Reason for the return

• Clear photographs or videos, where relevant

If the return request is approved, we will provide return instructions and, where applicable, a Return Authorization number.

Do not return a product until you have received written return instructions from Farmora.

Products returned without prior authorization, returned to an unauthorized address, or returned contrary to our instructions may be refused or may experience processing delays.

The return address may be different from the address shown on the original package. Do not send a return to the sender address, carrier facility, manufacturer, supplier, or any other location unless Farmora has specifically instructed you to do so in writing.

4. Return Deadline

After receiving return authorization, the customer must ship the product within seven calendar days unless a different deadline is stated in our return instructions.

Return authorization may expire if:

• The product is not shipped within the stated period

• The product is used, damaged, altered, contaminated, or becomes incomplete after authorization

• The customer does not follow the provided return instructions

A return authorization does not guarantee a refund. All returned products remain subject to inspection.

5. Return Shipping Costs

For returns based on customer preference, ordering error, size selection, compatibility, changed mind, or other reasons not caused by Farmora, the customer is responsible for:

• Return shipping charges

• Appropriate packaging

• Tracking and delivery confirmation

• Any carrier insurance selected by the customer

• Any loss or damage occurring before the return is received

We strongly recommend using a trackable shipping service and retaining the shipping receipt.

Farmora is not responsible for return packages that are lost, misdirected, improperly addressed, damaged in transit, or delivered to an unauthorized location, except to the extent responsibility cannot be excluded under applicable law.

If we confirm that the product was damaged, defective, or incorrectly shipped due to our error, Farmora may provide a prepaid return label, reimburse reasonable authorized return shipping expenses, or determine that a physical return is unnecessary.

Do not purchase return postage expecting reimbursement unless Farmora has approved the expense in writing in advance.

6. Inspection of Returned Products

After the returned product is received, we will inspect its condition and confirm whether it satisfies this policy.

Inspection may include reviewing:

• Product condition

• Packaging condition

• Missing components or accessories

• Evidence of installation or use

• Animal contact or contamination

• Damage caused after delivery

• Product identification and serial information

• Compliance with return instructions

If the product does not satisfy the return conditions, Farmora may, to the extent permitted by applicable law:

• Reject the return

• Reduce the refund to account for lost value

• Deduct the cost of missing components or damage

• Require the customer to pay shipping costs if the product is to be returned to them

We will contact the customer if a returned product is rejected or if a deduction is proposed.

7. Refunds

If a return is approved after inspection, the eligible refund will be issued to the original payment method.

Refunds are generally initiated within five business days after approval. The customer’s bank, credit card provider, payment processor, or financial institution may require additional time to post the refund.

Farmora does not control processing times imposed by third-party financial institutions.

Unless otherwise required by applicable law:

• Original shipping charges are not refundable for customer-preference returns

• Return shipping charges are not refundable for customer-preference returns

• Optional expedited, priority, or premium shipping charges are not refundable

• Discounts, promotional credits, and coupon values are not paid out as cash

• Refunds will not exceed the amount actually paid for the returned product and any other amount required by applicable law

If only part of an order is returned, shipping charges associated with the remaining products will not normally be refunded.

Farmora will not issue a refund before receiving and inspecting the return unless we expressly decide that the product does not need to be returned.

8. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, materially different from the product ordered, or with missing components, contact us as soon as reasonably possible. We recommend notifying us within seven days after delivery so that we can investigate the issue with the carrier or supplier.

Your message should include:

• Order number

• Description of the issue

• Photographs of the product

• Photographs of the outer and inner packaging

• Photographs of the shipping label

• Photographs of any damage or missing components

• Video evidence where the problem cannot be shown clearly in photographs

Please retain the product, original packaging, shipping carton, labels, manuals, and accessories until the claim has been resolved.

Do not discard, repair, alter, install, use, or return the product unless instructed to do so.

After reviewing the available evidence, Farmora may provide one or more of the following remedies, as appropriate:

• Replacement product

• Replacement component

• Repair or troubleshooting assistance

• Partial refund

• Full refund

• Authorized return instructions

The appropriate remedy will depend on the nature of the issue, product availability, evidence provided, applicable warranties, and applicable law.

Photographs or videos submitted by a customer do not automatically establish that a product was defective or that Farmora is responsible for the reported damage.

Nothing in this section limits rights that cannot legally be excluded.

9. Exchanges

Farmora does not generally offer direct exchanges for products returned because of customer preference, incorrect sizing, compatibility issues, or a change of mind.

For these situations, the customer may return an eligible product under this policy and place a separate order for the preferred product.

If Farmora confirms that a product was damaged, defective, incomplete, or incorrectly shipped, we may offer a replacement.

Replacement products are subject to availability. If an appropriate replacement is unavailable, we may issue an eligible refund instead.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible to:

Email: eawlopasabeul@gmail.com

An order may be cancelled only if processing, procurement, packing, or shipment has not progressed to a stage at which cancellation is no longer reasonably possible.

Submitting a cancellation request does not guarantee that the order will be cancelled. A cancellation is effective only after Farmora confirms it in writing.

Once fulfillment or shipment has begun, we may be unable to cancel or modify the order. The customer may request a return after delivery if the product qualifies under this policy.

If Farmora successfully cancels an order before shipment, the applicable payment will be refunded to the original payment method.

11. Shipment Delays and Unshipped Orders

Farmora makes reasonable efforts to ship orders within the timeframe displayed or communicated at the time of purchase.

If we become unable to ship an order within the promised timeframe, we may contact the customer regarding the delay and provide available options, including consenting to a revised shipment date or cancelling the affected unshipped order for a refund, as required by applicable law.

If an order or product cannot be fulfilled, Farmora may cancel the affected order or item and issue an applicable refund.

12. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please contact us immediately if an address correction is required. Address changes are not guaranteed after an order has entered processing or shipment.

If a package is delayed, lost, returned, or delivered incorrectly because the customer provided an inaccurate or incomplete address, Farmora may, where permitted by law:

• Require payment of additional shipping charges before reshipment

• Deduct nonrecoverable shipping or carrier charges from an eligible refund

• Decline to issue a refund until the package has been returned and inspected

Farmora is not responsible for delays or losses caused solely by incorrect information supplied by the customer, except where responsibility cannot be excluded under applicable law.

13. Refused, Unclaimed, and Returned Packages

If a package is refused, unclaimed, or returned because of a failed delivery attempt, failure to collect the package, inaccessible delivery location, or customer-provided address issue, the order will not automatically qualify for a full refund.

After the package is returned and inspected, Farmora may issue a refund for the eligible product amount, less original shipping charges, return shipping charges, carrier fees, and other nonrecoverable costs, to the extent permitted by applicable law.

If the customer requests reshipment, additional shipping charges may apply.

14. Packages Marked as Delivered

If tracking information shows that a package was delivered but it cannot be located, the customer should promptly:

• Check all entrances, porches, garages, mailrooms, reception areas, and secure delivery locations

• Ask household members, neighbors, building staff, or property managers

• Review any carrier photograph or delivery notice

• Contact the shipping carrier

• Notify Farmora with the order number and relevant details

Farmora may assist with a carrier inquiry where reasonably possible. However, a carrier’s “Delivered” scan does not automatically establish either the customer’s claim or Farmora’s liability.

Any replacement or refund will depend on the facts of the case, available tracking information, carrier findings, delivery evidence, and applicable law.

15. International Orders

This section applies only when Farmora offers shipping outside the United States.

Unless the return results from a verified Farmora error:

• Customers are responsible for international return shipping

• Original duties, taxes, brokerage charges, and customs fees are not refundable by Farmora

• Customers are responsible for return-related customs documentation and charges

• Farmora is not responsible for products rejected, delayed, abandoned, or destroyed by customs because of local restrictions or incomplete customer-provided information

Customers are responsible for confirming whether a product may lawfully be imported, possessed, or used in the destination country.

This section does not limit any rights that cannot be excluded under applicable law.

16. Product Manufacturer Warranties

Some products may include a manufacturer warranty.

A manufacturer warranty is separate from this Return & Refund Policy and may be subject to the manufacturer’s own eligibility requirements, exclusions, registration procedures, documentation requirements, and remedy limitations.

Farmora does not create, expand, or guarantee a manufacturer’s warranty unless expressly stated in writing.

Where appropriate, we may provide available information to help the customer contact the manufacturer.

17. Abuse of the Return Process

Farmora may refuse transactions, restrict return privileges, or reject returns where there is reasonable evidence of:

• Return fraud

• Repeated use-and-return behavior

• Product substitution

• False damage claims

• Altered photographs or documentation

• Returning a different product

• Returning used or contaminated livestock equipment as unused

• Excessive or abusive return activity

Any action taken under this section will remain subject to applicable law.

18. Changes to This Policy

Farmora may update this Return & Refund Policy periodically.

The version published on our website at the time of purchase will generally apply to that order unless a later version provides the customer with more favorable terms or applicable law requires otherwise.

Changes will not remove rights that have already arisen or rights that cannot legally be waived.

19. Applicable Consumer Rights

This policy does not exclude, restrict, or replace any warranty, remedy, refund right, or consumer protection that cannot legally be excluded under applicable federal, state, or local law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control, and the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Information

For questions about a return, refund, cancellation, damaged product, or incorrect order, contact:

Farmora
Website: https://farmora.us
Email: eawlopasabeul@gmail.com

We aim to respond to most inquiries within 1–2 business days, Monday through Friday.

Please include your order number and sufficient details so that we can review your request efficiently.